ISO 9001 Quality Management System Case Study

Sash Windows Conservation and the Motivation for ISO 9001

Sash Windows Conservation was formed in 2001 as a window refurbishing company specialising in traditional wooden windows. Since then they have moved from strength to strength, expanding and diversifying the business into the commercial market in central London. They now provide refurbishing to new services, acoustic windows and Anti-Attack and bulletproof windows.

In 2017, Sash Windows Conservation decided it was essential to be certified to a UKAS accredited ISO 9001 Quality Management System in order to ultimately achieve inclusion in the BRE Red Book. For their product to be in the BRE Red Book, Sash Windows Conservation needed FPC (Factory Planning Control) of which ISO 9001 and BRE testing was a necessary requirement. As well as these, there was a need for business structure and continuity which is the key focus of ISO 9001. 

Neil Berkeley, Managing Director at Sash Windows Conservation chose 2SB to guide them through the ISO process. He commented “We considered a few different consultants but I chose 2SB based on their locality to our business, their confident presentation and expertise on ISO”.

With the help of Lucy Trimmer, Management Systems Consultant for 2SB, Sash Windows Conservation successfully gained ISO 9001 certification in June 2017. Neil commented “The process was long but easier than I expected. 2SB kept us in line and simplified the process. Lucy had the experience and she focused on the important things so as not to over complicate the implementation”.

Lucy commented “I love working with Sash Windows Conservation. The team are very friendly. It was one of the longer implementations but all the staff wanted to engage in ISO so this made it a great project to work with”.

There are challenges to ISO but one of the things we hear most often at 2SB after achieving ISO certification is how much easier it was then they thought it would be. Neil commented “The most difficult part of the implementation of ISO 9001 was getting into the systems and processes mind-set and the time resources it needs”.

Within Sash Windows Conservation, the importance of the ISO Standard has been understood by all 21 members of staff in the business. It has helped the Sales Process and improved the organisation of the business. Darren Rivers, Production Manager “The non-conformance system was helpful to identify issues unknown before with glass suppliers. Quality control sheets are useful and ISO 9001 has made our process flow more efficient between the different areas of the business”.

Looking to the future, Neil commented “ISO 9001 has given the business the structure its needed and has allowed us to start the FPC certification process. We would now consider achieving ISO 14001 Environmental Management in the future and we would use 2SB if this decision is made”.


If you are looking to implement a quality, environmental or information security management system guaranteed to meet the requirements of ISO standards, please call 2SB on 01622 721684 or complete our enquiry form online

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