We are ISO 20000 consultants specialising in helping service providers deliver excellence
As ISO 20000 consultants we help software providers, technology consultancies and managed service providers in London and across the UK achieve ISO 20000 certification. We focus on creating long-lasting relationships with our clients, helping them build service management systems that genuinely improve service delivery.
Unlocking public sector opportunities
Opening doors to UK Government contracts
ISO 20000 certification has become a critical requirement for organisations seeking to work with the UK public sector. The UK Government’s Crown Commercial Service (CCS) has made ISO 20000-1 certification a key requirement for the Technology Services 4 (TS4) framework – the government’s primary route for procuring IT services across central government, local authorities and NHS trusts.
Having ISO 20000 certification demonstrates to public sector buyers that your organisation has independently verified processes for delivering consistent, high-quality services. This can be the difference between being included or excluded at an early stage of the tender process.
Beyond TS4: wider public sector tendering
While TS4 has driven recent interest in ISO 20000, the benefits extend far beyond this single framework. Many public sector organisations and private sector clients mandate ISO 20000 as evidence of robust service management capabilities. It’s increasingly becoming table stakes for managed service providers and organisations working in the technology space who want to compete for significant contracts.
The fundamentals of ISO 20000
ISO 20000-1:2018 is the internationally recognised standard for (IT) Service Management Systems (SMS). Think of it as a comprehensive framework that ensures your organisation consistently delivers high-quality services that meet customer expectations and business needs. Although the roots of ISO 20000 were in IT service management, its application is now significantly broadening to cover professional service organisations offering technology consultancy, as well as software providers who include customer service offerings.
ISO 20000 helps to promote:
Service Management Excellence
ISO 20000 helps you establish a structured Service Management System (SMS) within your business. This SMS provides a clear framework that guides how you should plan, design, transition, deliver and improve (IT) services to consistently meet service requirements and deliver value.
Consistency and Reliability
It’s about being consistent in what you provide to your customers and users. ISO 20000 helps you set up processes and procedures that ensure your services are of the same high quality every time, with effective incident management, problem resolution and service continuity.
Customer and Stakeholder Focus
ISO 20000 puts a strong emphasis on understanding and meeting the needs of customers, users and other interested parties. It’s not just about what you think is good; it’s about what your stakeholders expect and require from your services.
Continuous Improvement
ISO 20000 encourages a culture of continuous improvement in service management. It means always looking for ways to enhance your service delivery, which can lead to increased efficiency, customer satisfaction and operational resilience.
Ready to embark on this journey together?
With over 15 years of ISO consultancy experience across multiple standards, we know what auditors are looking for and how to build management systems that work. Let us help guide you through the ISO 20000 implementation and unlock your potential.