Adopted by over 1 million organisations worldwide, ISO 9001 Quality Management Certification can benefit any organisation. It was developed as a powerful business management system to continually improve and develop business, help with customer satisfaction, reduce the need for tender compliance, assist with stakeholder involvement and generally improve the sustainability of the business and the quality of its products and services.
But ISO 9001 Quality Management Certification is much more than just a quality standard - it is a complete business standard and helps organisations consider and improve resilience against risk, take advantage of opportunities and to set business improvement objectives. An ISO 9001 Consultant provides the tools required to help us think about how each process links together, and whether these can be made more robust & effective to improve quality throughout the business.
ISO 9001 is written to be used by businesses of any size and from any industry sector. Those in construction, charities, healthcare, print, professional services, transport, manufacturing, marketing and technology, and others, make frequent use of certification to demonstrate to clients and customers their business excellence. Choose your sector to find out more.
2SB ISO 9001 Consultants work in London, Kent, Essex and Sussex as independent consultants helping implement and maintain ISO certifications. We also provide a remote ISO 9001 implementation service that can be delivered to clients anywhere in the world. We have a 100% success rate and have had clients with ISO 9001 for over a decade. We pride ourselves on the work we do and our personal approach to helping clients achieve certification. Speak to a friendly ISO 9001 Consultant who will guide you through the process and help you get the best value out of acquiring certification.
Customers are assured that the product or service is consistent every time they purchase
Confidence that any issues will be swiftly and comprehensively resolved
Quality of products and services increased through the process of continual improvement
Refine your focus and deliver outstanding service and product conformity
Demonstrate lasting corrections to customers when deviations occur
Give satisfaction that you are committed to meeting clients quality requirements
Consultation – initial fact finding conversation with a consultant in person or on the phone to understand more about your business
Proposal – when we understand what your needs are, we will produce a proposal that outlines the support required to get you certification
Implementation – once the proposal is approved, implementation can begin. We will work with you over a series of onsite and offsite days to prepare your management system for the audit
External audit – you will be visited twice by an external certification body who will test your system and award you the ISO certificate
Ongoing support – we want to build lasting relationships and help you constantly improve your business. We have extensive experience working in SMEs across industry sectors and take a pragmatic approach to providing sound business advice
The role of the Management Representative is to manage your ISO certified system, to ensure that it is effectively implemented and to prepare it for the annual surveillance visits.
The most recent versions of the standards no longer require a Management Representative, with these responsibilities now transfered to the "top management", this is to ensure that they are fully aware that they are responsible for the effectiveness of the organisation's management system. Thry may also oversee internal audits to ensure the ISO management system is performing as required.
2SB's recommendation is that the "top management" delegate these responsibilities for the management system to a committed member of staff with "top management" still actively involved.